HomeLast updated: September 2026
Crown Roofing & Guttering Specialist Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or use our services.
Information We Collect
We may collect personal information that you provide directly to us when you contact us by telephone, email, WhatsApp or through a form on our website.
This may include:
- Your name
- Email address
- Telephone number
- Address or location of the property
- Details about the work or service you are enquiring about
- Any other information you choose to provide in your enquiry
We may also collect limited technical and usage information through cookies and similar technologies when you use our website.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for quotations
- Contact you regarding work or services you have asked about
- Arrange appointments, surveys or roofing work
- Provide and manage our services
- Maintain appropriate business and customer records
- Improve the operation and security of our website
- Comply with legal or regulatory requirements
We only use personal information where we have an appropriate lawful basis under applicable UK data protection law. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.
Contact Forms
When you submit an enquiry through our website, the information you enter is sent to us so that we can respond to your request.
Website enquiries may also be stored within our website’s administration system to help us manage and respond to customer enquiries.
Please only provide information that is relevant to your enquiry.
Cookies & Website Tracking
Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors interact with the website.
Where cookies or similar technologies are not strictly necessary for the operation of the website, they will only be used where the appropriate consent has been obtained.
You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.
Meta Pixel & Facebook Advertising
Our website uses the Meta Pixel, a technology provided by Meta, to help us understand the effectiveness of our Facebook advertising and to support advertising and retargeting activities.
The Meta Pixel may collect information about how you interact with our website, such as pages visited, actions taken and information about your browser or device. This information may be processed by Meta and associated with other information held by Meta in accordance with its own privacy policies.
Where required, Meta Pixel tracking will only be activated after you have provided consent through our website’s cookie controls.
WhatsApp & Social Media
Our website may contain links that allow you to contact us through WhatsApp or visit our profiles or pages on third-party platforms such as Facebook.
If you choose to use these services, the relevant third party may collect and process information in accordance with its own privacy policy. Crown Roofing & Guttering Specialist Ltd does not control the privacy practices of third-party websites or platforms.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our website, communicate with customers, provide our services or meet legal obligations.
This can include website hosting, email and IT service providers and other suppliers acting on our behalf.
Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Retention periods may therefore vary depending on the type of information and the reason it is held.
Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website or method of electronic communication can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict how your information is used in certain circumstances
- Object to certain uses of your personal information
- Request the transfer of certain information where applicable
- Withdraw consent where we rely on consent to process your information
If you wish to exercise any of these rights, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content, security or privacy practices of websites operated by other organisations.
We recommend reviewing the privacy information provided by any third-party service you choose to use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will be published on this page with the date of the most recent update.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Crown Roofing & Guttering Specialist Ltd